At shopgreddy store, we’re committed to ensuring your satisfaction with every purchase. We understand that sometimes a product might not meet your expectations, and we’re here to make the return or exchange process as smooth as possible. Please review our policy below to understand how we handle returns and exchanges.

1. Eligibility for Returns & Exchanges

You may return or exchange most items within 15 days of receiving your order. To be eligible:

  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • You must provide proof of purchase (e.g., order number).
  • Certain products are non-returnable (see Section 5 below).

2. Non-Returnable Items

Due to the nature of some products, we cannot accept returns or exchanges for the following:

  • Electronics / Turbo Related items (e.g., turbo parts, electronics) for hygiene and safety reasons.
  • Clearance SALE products, as these are sold at a discounted price and are final sale.
  • Apparel that has been worn, washed, or damaged after delivery.
  • Products that are installed or used, such as Engine / Cooling parts or Exhaust / Air Intake systems, once they have been fitted or operated.

If you receive a defective or incorrect item from these categories, please contact us immediately at [email protected] for assistance.

3. How to Initiate a Return or Exchange

Follow these steps to request a return or exchange:

  1. Contact Us: Email our support team at [email protected] within 15 days of receiving your order. Include your order number and details about the product you wish to return or exchange.
  2. Wait for Approval: We will respond within 1-2 business days with instructions and a return authorization (RA) number if approved.
  3. Ship the Item: Package the item securely in its original packaging, include the RA number on the package, and ship it to:
    shopgreddy store
    Returns Department
    1809 Hall Street
    Las Vegas, NV 89101
    USA
  4. Track Your Return: Use a trackable shipping service (e.g., DHL, FedEx) and keep the tracking number for your records.

4. Refunds and Processing Time

Once we receive and inspect your returned item:

  • Refund Processing: Refunds will be processed within 5-7 business days after we approve the return.
  • Refund Method: Refunds will be issued to the original payment method (e.g., Visa, MasterCard, JCB, PayPal). For PayPal payments, refunds may appear in your account within 3-5 business days after processing.
  • Shipping Costs: Original shipping fees are non-refundable. For exchanges, we will cover the cost of shipping the replacement item to you.

5. Exchange Process

If you request an exchange:

  • We will ship the replacement item once we receive and process your return.
  • Exchanges are subject to product availability. If the item is out of stock, we will issue a refund instead.

6. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped). We recommend using a trackable shipping service to ensure your return is received.

7. Sample Return/Exchange Request Template

Use the template below to email us at [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Hello shopgreddy team,

I would like to request a return/exchange for my order #[Your Order Number].
Product Name: [Product Name] Reason for Return/Exchange: [Please specify reason, e.g., defective, wrong size, etc.] I have read and agree to the Returns & Exchanges Policy.

Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number (optional)]

8. Questions?

If you have any questions about our Returns & Exchanges policy, contact us at [email protected]. We’re here to help you get the most out of your performance parts and apparel!

Drive Safe. Drive Hard. Drive Greddy.