Shipping Policy

Shipping Information

At shopgreddy store, we are dedicated to getting your high-performance parts and apparel to you as quickly and efficiently as possible. Below, you’ll find all the details about our shipping methods and timelines.

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

• Standard Shipping:
  • Carrier: DHL or FedEx
  • Cost: $12.95
  • Delivery Time: 10-15 business days after shipment
• Free Shipping:
  • Carrier: EMS
  • Available for orders over $50
  • Delivery Time: 15-25 business days after shipment

Note: We ship globally, excluding Asia and some remote regions. Delivery times may vary based on location and customs processing.

Returns & Exchanges Policy

We stand behind the quality of our products. If you are not completely satisfied with your purchase, we’re here to help. Please review our policy below.

Eligibility

You may return or exchange most items within 15 days of receiving your order, provided:

• The item is unused, in its original packaging, and in the same condition as when you received it.
• You provide proof of purchase (e.g., order number).

Non-Returnable Items

Due to hygiene, safety, or product nature, the following items cannot be returned or exchanged:

• Electronics / Turbo Related items (e.g., turbo parts, electronics).
• Clearance SALE products (all sales are final).
• Apparel that has been worn, washed, or damaged after delivery.
• Installed or used products, such as Engine / Cooling parts or Exhaust / Air Intake systems, once fitted or operated.

Exception: If you receive a defective or incorrect item from these categories, contact us immediately at [email protected] for assistance.

How to Initiate a Return or Exchange

Follow these steps to request a return or exchange:

1. Contact Us: Email us at [email protected] within 15 days of receiving your order. Include your order number and product details.
2. Wait for Approval: We will respond within 1-2 business days with instructions and a return authorization (RA) number if approved.
3. Ship the Item: Package the item securely in its original packaging, include the RA number, and ship to:
   shopgreddy store Returns Department
   1809 Hall Street
   Las Vegas, NV 89101 USA
4. Track Your Return: Use a trackable shipping service (e.g., DHL, FedEx) and keep your tracking number.

Refunds & Processing Time

• Refund Processing: Refunds are processed within 5-7 business days after we receive and approve the return.
• Refund Method: Refunds are issued to the original payment method (Visa, MasterCard, JCB, PayPal). For PayPal, refunds may appear in your account within 3-5 business days after processing.
• Shipping Costs: Original shipping fees are non-refundable. For exchanges, we cover the cost of shipping the replacement item.

Exchange Process

If you request an exchange:

• We will ship the replacement once we receive and process your return.
• Exchanges are subject to product availability. If the item is out of stock, we will issue a refund instead.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped). We recommend using a trackable shipping service.